RETURN POLICY
Return Policy
Pink Honey Smoke
At Pink Honey Smoke, we want you to be completely satisfied with your purchase. Please review our return policy below for more details.
Return Eligibility:
- Clothing: We offer a 14-day return policy from the date of delivery for clothing items.
- Clothing must be in new, unused, and resalable condition, with all original tags and packaging intact.
- Smoking Accessories: All smoking accessories, including but not limited to pipes, lighters, and other smoking-related items, are final sale and cannot be returned or exchanged.
Non-Returnable Items:
- Smoking accessories, including lighters, pipes, and any other items that are used or opened, are final sale and cannot be returned.
- Clothing that has been worn, washed, or damaged.
- Sale or clearance items are final sale and cannot be returned.
- Customized or personalized items.
Return Process (Clothing Only):
- Contact Us: To initiate a return for clothing, please contact our customer service team at 786-670-7443 or email us at [insert email here] within 14 days of receiving your order.
- Return Authorization: You will receive a Return Authorization (RA) number and further instructions on how to return your item. Please do not send items back without the RA number, as we cannot process returns without it.
- Return Shipping: You are responsible for the return shipping costs unless the item is defective or we made an error with your order.
- Inspecting Returns: Once we receive the returned item, it will be inspected to ensure it meets our return conditions.
- Refund or Exchange: Upon approval, we will issue a refund to your original payment method. If you prefer an exchange for a different size or item, we will arrange that for you once the returned item is received.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at 786-670-7443. We will arrange a replacement or refund at no additional cost to you. Please include photos of the damaged item to expedite the process.
Exchanges (Clothing Only):
Exchanges are available for clothing items that meet our return conditions. Please contact us within the 14-day return period for assistance with an exchange.
Refund Processing:
Refunds for clothing will be processed once the returned item has been inspected. Please allow 7-10 business days for the refund to appear on your payment method.
Contact Us:
For any questions or concerns about our return policy, please contact us at 786-670-7443.
Thank you for shopping with Pink Honey Smoke! We are committed to ensuring you have a positive experience with us and are here to assist you throughout your return process.